Terms of service

SECTION 1 – ELIGIBILITY AND ACCOUNT INFORMATION

By using our website or placing an order, you confirm that you are legally capable of entering into a purchase agreement under the laws applicable to you.

You agree to provide accurate, complete, and current information when placing an order, including your:

  • Name
  • Email address
  • Telephone number
  • Billing information
  • Delivery address
  • Payment information

You are responsible for ensuring that the information provided to us is accurate.

If you create an account, you are responsible for maintaining the confidentiality of your account credentials and activity associated with your account.

SECTION 2 – PRODUCTS AND PRODUCT INFORMATION

DEKATO LIVING makes reasonable efforts to ensure that product descriptions, specifications, dimensions, materials, images, colours, and other information displayed on our website are accurate.

However, furniture products may vary slightly from photographs, renders, samples, or digital representations.

Differences may occur due to:

  • Screen settings
  • Lighting
  • Photography
  • Manufacturing processes
  • Hand-finishing
  • Fabric dye batches
  • Natural materials

Product descriptions, specifications, finishes, availability, and designs may be updated or changed without prior notice.

We reserve the right to discontinue any product or configuration at any time.

SECTION 3 – NATURAL MATERIALS AND HANDCRAFTED PRODUCTS

Many DEKATO LIVING products incorporate natural or handcrafted materials.

Natural variations in materials such as:

  • Marble
  • Travertine
  • Stone
  • Wood
  • Veneer
  • Leather
  • Fabric

may result in differences in colour, grain, texture, veining, pattern, tone, or surface appearance.

Such reasonable variations are inherent characteristics of natural materials and are not normally considered manufacturing defects.

Handcrafted products may also show minor variations in:

  • Stitching
  • Upholstery tension
  • Dimensions
  • Joinery
  • Texture
  • Finish

These variations contribute to the individual character of each piece.

SECTION 4 – MADE-TO-ORDER AND CUSTOM PRODUCTS

Many DEKATO LIVING products are individually produced or customised after an order is confirmed.

A product may be considered made-to-order or customised where the customer selects or approves elements including:

  • Fabric
  • Colour
  • Material
  • Finish
  • Size
  • Dimensions
  • Configuration
  • Orientation
  • Upholstery
  • Other personalised specifications

Customers are responsible for reviewing and confirming all selected specifications before placing or approving an order.

Once production has started, changes or cancellations may not be possible.

Made-to-order and customised products are subject to our Refund & Return Policy.

SECTION 5 – ORDERS

Submitting an order through our website constitutes an offer to purchase products from DEKATO LIVING.

An order is considered accepted once we confirm the order and successfully receive or authorise the required payment.

We reserve the right to refuse, cancel, or limit an order where reasonably necessary, including in cases involving:

  • Product unavailability
  • Incorrect pricing
  • Payment problems
  • Suspected fraud
  • Incorrect product information
  • Delivery limitations
  • Technical errors

If we cancel an order after receiving payment, any amount due to the customer will be refunded in accordance with the applicable payment method and our policies.

Please review your order carefully before confirming it.

SECTION 6 – ORDER CHANGES AND CANCELLATIONS

Customers should contact DEKATO LIVING as soon as possible if they wish to amend or cancel an order.

For ready-stock products, we will make reasonable efforts to accommodate requests before dispatch.

For made-to-order or customised furniture, amendments or cancellations may not be possible once materials have been ordered or production has commenced.

Any approved change may affect:

  • Product price
  • Production time
  • Delivery schedule

Cancellation and refund eligibility is governed by our Refund & Return Policy.

SECTION 7 – PRICING

All prices displayed on our website are shown in the currency indicated on the website.

Prices may be updated or changed without prior notice.

The price applicable to your purchase will generally be the price confirmed when your order is placed.

Where applicable, additional costs such as delivery, special handling, installation, customs duties, international shipping, or other charges will be communicated during checkout or before the order is confirmed.

Promotional offers may be subject to separate terms and conditions.

In the event of an obvious pricing or technical error, we reserve the right to correct the error and contact you before fulfilling the order.

SECTION 8 – PAYMENT

Customers agree to provide valid and authorised payment details.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

Payments may be processed by third-party payment providers.

DEKATO LIVING does not necessarily store complete payment-card information.

An order may be delayed or cancelled if payment cannot be successfully processed or verified.

SECTION 9 – PRODUCTION LEAD TIMES

Estimated production and delivery times displayed on our website are provided in good faith and are estimates rather than guaranteed dates unless expressly confirmed otherwise in writing.

Production times may be affected by:

  • Material availability
  • Supplier delays
  • Workshop capacity
  • Customisation
  • Order volume
  • Public holidays
  • Logistics disruptions
  • Circumstances outside our reasonable control

If a material delay occurs, we will make reasonable efforts to inform the customer.

SECTION 10 – DELIVERY

Customers are responsible for providing a correct and accessible delivery address.

Delivery dates and time windows are estimates unless expressly confirmed otherwise.

The customer or an authorised representative should be available to receive the order where required.

Additional costs may apply where:

  • Delivery must be rearranged because no authorised person is available.
  • Incorrect delivery information was provided.
  • Special equipment or handling is required.
  • Access conditions differ materially from those communicated to us.

Any such charges will be communicated where applicable.

SECTION 11 – ACCESS AND INSTALLATION

Before ordering furniture, customers are responsible for confirming that the product can safely pass through all access points leading to the intended installation area.

This includes:

  • Building entrances
  • Doors
  • Elevators
  • Staircases
  • Corridors
  • Hallways
  • Internal doors
  • Loading areas
  • Other access routes

Customers should carefully review product dimensions before ordering.

Where a made-to-order product cannot be delivered or installed because suitable access was not verified by the customer, the product may not qualify for return solely for that reason.

Additional costs may apply where specialist handling, lifting equipment, redelivery, dismantling, or alternative installation arrangements are required.

SECTION 12 – INSPECTION ON DELIVERY

Customers should inspect their order upon delivery.

If a product arrives damaged, defective, incomplete, or materially different from what was ordered, please contact DEKATO LIVING as soon as reasonably possible.

We may request:

  • Photographs
  • Videos
  • Order information
  • Packaging photographs
  • Other reasonable evidence

This helps us assess the issue and determine an appropriate solution.

Depending on the circumstances, a remedy may include repair, replacement, replacement components, exchange, or refund.

SECTION 13 – RETURNS AND REFUNDS

Returns, exchanges, cancellations, and refunds are governed by our separate Refund & Return Policy.

Made-to-order, customised, or personalised products may not be eligible for return or refund due to a change of mind.

This does not remove any rights relating to genuinely defective, damaged, incorrectly supplied, or otherwise legally non-conforming products under applicable law.

Customers should review the Refund & Return Policy before placing an order.

SECTION 14 – PRODUCT CARE AND CUSTOMER RESPONSIBILITY

Customers are responsible for following appropriate care and maintenance instructions for furniture purchased from DEKATO LIVING.

Damage arising from circumstances such as:

  • Misuse
  • Improper cleaning
  • Harsh chemicals
  • Incorrect installation
  • Unauthorised alterations
  • Improper storage
  • Excessive moisture
  • Excessive heat
  • Abnormal wear
  • Failure to follow care instructions

may not be considered a manufacturing defect.

Product-specific care recommendations may be provided on the relevant product page or upon request.

SECTION 15 – WARRANTY AND DEFECTS

Where DEKATO LIVING provides a product-specific warranty, the applicable warranty period and conditions will be stated separately.

Unless required otherwise by applicable law, warranties generally do not cover damage resulting from:

  • Normal wear and tear
  • Misuse or neglect
  • Accidental damage after delivery
  • Incorrect maintenance
  • Unauthorised repairs or alterations
  • Natural material variation
  • Commercial use where the product was sold for residential use

Nothing in this section limits rights provided under applicable consumer protection laws.

SECTION 16 – INTELLECTUAL PROPERTY

Unless otherwise stated, the website and its content are owned by or licensed to DEKATO LIVING.

This includes:

  • Brand names
  • Logos
  • Product names
  • Photography
  • Product renders
  • Videos
  • Designs
  • Graphics
  • Text
  • Product descriptions
  • Website layout
  • Marketing material

You may access this content for personal and non-commercial use.

You may not copy, reproduce, republish, distribute, modify, commercially exploit, or otherwise use our intellectual property without prior written permission.

SECTION 17 – THIRD-PARTY SERVICES AND LINKS

Our website may contain links to third-party websites or use third-party services, including payment providers, delivery partners, analytics providers, and other technology platforms.

DEKATO LIVING does not control all third-party services and is not responsible for the content, policies, security, or practices of independent third-party websites.

Customers should review relevant third-party terms before using those services.

SECTION 18 – SHOPIFY

Our online store is hosted by Shopify.

Shopify provides the technology that enables us to operate our online store.

However, purchases made through our store are transactions directly between the customer and DEKATO LIVING.

Shopify is not the seller of DEKATO LIVING products.

Shopify may process certain personal information in connection with providing its services, as further explained in applicable privacy notices.

SECTION 19 – PRIVACY

Personal information submitted through our website is handled according to our Privacy Policy.

By using our website, you acknowledge that information may also be processed by Shopify and other service providers necessary to operate our business, process payments, fulfil orders, and deliver services.

Please review our Privacy Policy for further information.

SECTION 20 – REVIEWS, FEEDBACK AND USER CONTENT

Where customers voluntarily submit reviews, photographs, comments, suggestions, or other content, they confirm that they have the necessary rights to provide that content.

Customers must not submit material that:

  • Infringes third-party rights
  • Contains unlawful material
  • Contains malware
  • Is intentionally misleading
  • Violates applicable law

Where legally permitted, DEKATO LIVING may use submitted reviews or feedback for business, marketing, and service-improvement purposes.

SECTION 21 – ERRORS AND INACCURACIES

Occasionally our website may contain errors or omissions relating to:

  • Product descriptions
  • Prices
  • Dimensions
  • Availability
  • Promotions
  • Delivery estimates
  • Images
  • Specifications

We reserve the right to correct such information when discovered.

Where a material error affects an existing order, we will contact the customer where reasonably necessary before proceeding.

SECTION 22 – PROHIBITED USES

You may not use our website:

  • For unlawful purposes.
  • To violate applicable laws or regulations.
  • To infringe intellectual property rights.
  • To transmit malicious software.
  • To obtain unauthorised access to systems or accounts.
  • To collect customer information without permission.
  • To interfere with website security.
  • To impersonate another person or organisation.
  • To engage in fraudulent activity.

We may restrict access where we reasonably believe these Terms have been violated.

SECTION 23 – AVAILABILITY OF THE WEBSITE

We aim to keep our website available and functioning properly but cannot guarantee uninterrupted or error-free access.

Website functionality may occasionally be interrupted for maintenance, technical problems, security measures, updates, or circumstances outside our reasonable control.

SECTION 24 – LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, DEKATO LIVING will not be liable for indirect, incidental, special, or consequential losses resulting from use of the website or purchase of products where such liability may lawfully be excluded.

Nothing in these Terms excludes or limits liability that cannot legally be excluded under applicable UAE law.

Nothing in these Terms is intended to restrict statutory consumer rights.

SECTION 25 – INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify DEKATO LIVING against losses, liabilities, or claims resulting from your unlawful use of the website, violation of these Terms, or infringement of third-party rights.

SECTION 26 – TERMINATION

We may suspend or restrict access to our website where reasonably necessary, including where a user violates these Terms, attempts fraud, interferes with website security, or engages in unlawful activity.

Obligations that by their nature continue beyond termination will remain effective.

SECTION 27 – SEVERABILITY

If any part of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by law.

SECTION 28 – ENTIRE AGREEMENT

These Terms together with the policies referenced on our website form the agreement governing use of our website and purchases made from DEKATO LIVING.

Our relevant policies may include:

  • Refund & Return Policy
  • Privacy Policy
  • Shipping & Delivery Policy
  • Warranty Policy
  • Product-specific terms

SECTION 29 – GOVERNING LAW

These Terms and purchases made through DEKATO LIVING will be governed by the applicable laws of the United Arab Emirates.

Subject to applicable consumer protection requirements, disputes will be subject to the jurisdiction of the competent courts of the United Arab Emirates, including the relevant courts of Dubai where applicable.

Nothing in this section removes any mandatory rights available to consumers under applicable law.

SECTION 30 – CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to:

  • Our business
  • Our products
  • Our services
  • Our website
  • Applicable laws
  • Operational requirements

The latest version will be published on this page.

Where required by applicable law, material changes will be communicated appropriately.

SECTION 31 – CONTACT INFORMATION

Questions about these Terms of Service may be sent to:

DEKATO LIVING

Email: Dekatoliving@gmail.com